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Home / Services |
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eFront Services |
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To cater for your needs, eFront's solutions are backed by a variety of services. The aim of these services is to abide by the principles of excellence that eFront has set itself, i.e.:
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To know your business and your company, and adapt to each organisational and process model |
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To constantly upgrade eFront solutions with the "best practices" in the sector, and enable you to take advantage of those upgrades without any disruption to your operations |
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To remain permanently available and monitor each customer over the long term through regular support |
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To comply with delivery deadlines |
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To guarantee the confidentiality of your projects and data |
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Depending on their positioning, size or existing IT systems, the needs of eFront customers vary considerably in terms of degree of specificity and outsourcing.
On the strength of its experience, eFront can offer you an extensive range of services to provide you with the solution best suited to your requirements: |
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Deployment Package - Integration, Setting, Training: |
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In addition to in-depth knowledge of eFront products, our consultants all have significant experience in the various areas of finance or in implementing changes. Thanks to their backing, eFront is able to supply you with immediate operational teams capable of quickly understanding the specificities of your situation.
The implementation of eFront solutions comprises an integration and setting phase whose duration depends on the solution chosen and degree of customisation opted for. This phase allows the deployment of the full power of eFront solutions through perfect integration with existing IT systems. They totally fit in with your organisation and processes, by preserving validation and management procedures: user profiles and access rights. In addition, eFront solutions easily adapt to your company's specific vocabulary and ergonomic preferences.
eFront also trains users and administrators of its solutions on all available functionalities. These courses are designed with three objectives in mind: being instructive, entertaining and, most importantly, suiting to your company's specific context: They put the emphasis on your own terminology and "habits and customs", and the examples used directly stem from your company's internal procedures and data (e.g. for the automatic production of reports). A specific course is also available for administrators of eFront solutions. |
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eFront solutions are constantly upgraded to take advantage of the "best practices" in the financial industries. Choosing eFront solutions means always benefiting from state-of-the-art solutions in your line of business as well as customised and constantly available support.
With eFront solutions, you benefit from frequent solution updates, without any disruption to your operations , to take full advantage of our products' new developments in terms of functionalities, ergonomics and performance. Our consultants are business-oriented and enable eFront to upgrade its solutions, following the changing practices in the financial industries.
In addition, each eFront customer is in relation with a dedicated support team familiar with its long-term developments. The requests can thus be met in full consideration of the customer's specificities: organisation, processes, company size, operating hardware architecture, etc.
eFront also provides you with specialised technical assistance and help in the use of its solutions, either by phone or by e-mail, particularly for the following:
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To enlighten you on the functionalities available and guide you in their use; |
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To help you modify administrative settings: management of profiles and user rights, customised options for the ergonomic use of the solution, etc.; |
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To provide you with additional information on the new functionalities; |
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To help you configure the production of first-level reports. |
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