IT Manager (Cloud Operations) will be responsible for ensuring the uptime of customer hosted systems and SaaS platforms managed by eFront. In coordination with various stakeholders, you will manage and execute production deployments and infrastructure management activities across all the production and pre-production systems according to established change management process. The IT Manager (Cloud Operations) will also be responsible for implementation of processes and procedures to improve performance of the team in accordance with industry standards and guidelines.
Your day would include following activities:
       Create, maintain, improve and ensure adoption of operational processes related to production and pre-production system management in fast paced environment
       Evolve request and incident handling processes
       Establish and perform KPI based reporting for operational activities performed by the team
       Manage and mentor team of CloudOps professionals
       Collaborate with other technology and non-technology groups within eFront to ensure successful project delivery
       Provide technical guidance and expertise for Cloud Operations and other teams
If you see yourself doing these activities, then you probably have:
       Master’s or bachelor’s degree (Information Technology or related field)
       5+ years of experience deploying and maintaining cloud-based systems, Windows Server administration in co-located facilities, managed virtual, and/or in public and private clouds
       3+ years of managing high performance operations teams in DevOps environments
       Ability to actively manage and participate (if necessary) in 24X7 on-call rotation
       Unwavering operational focus to provide excellent service to customers
       Creative problem-solving skills
       Great communication skills
       Ownership of tasks and projects
       Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
       Ability to motivates others by creating an environment in which people want to do their best
You also probably have several of the following:
Expert experience with deployments using:
       Amazon Web Services (AWS)
       Mass windows server deployment and automation
       Management of production environments with high uptime expectations
       Technical operation team leadership and management
       Kanban or other agile work management techniques
Advanced experience with:
       Windows Server administration and ongoing operational tasks
       Tools and techniques of technical environment management in AWS and Azure public clouds
Exposure to:
       Implementation of infrastructure as code in AWS and Azure environments
Why eFront is a place for you
Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to provide you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.
Start building your career with eFront now!
Find out more about eFront and our people #eFrontlife
At eFront we are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, nationality, age or disability status.

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Published on Nov 18, 2019

  • Full-time
  • Belgrade
  • Technology