Support Services: Technical and Business Assistance
eFront solutions are regularly upgraded to take advantage of identified and documented “best practices” in the financial industry. Choosing eFront means always benefiting from state-of-the-art solutions in your line of business, customized to meet your needs, while benefiting from always-available support.
With eFront solutions, investors benefit from frequent solution updates without any disruption to their operations, allowing them to take full advantage of the products’ new developments in terms of functionalities, ergonomics and performance. Our eFront consultants and engineers are business oriented, enabling eFront to upgrade its solutions by following the changing practices in the financial industries.
Each eFront customer is provided a dedicated support team familiar with its long-term developments. The requests can thus be met in full consideration of the customer’s specifications: organization, processes, company size, operating hardware architecture, etc.
eFront provides investors with specialized technical assistance and can help with the use of its solutions, either by phone or by email:
- To enlighten investors on the functionalities available and guide them through their use
- To help investors modify administrative settings: management of profiles and user rights, customized options for the ergonomic use of the solution
- To provide investors with additional information on the new functionalities
- To help investors configure the creation of first-level reports